Let’s talk about a real ‘first world problem.’ The iPhone 7 is almost here. It is the latest and greatest iPhone yet, packed with the latest technology, like a new camera, processor, and improved build quality, including the new home button.
Apple will start shipping the phone September 16, and consumers started placing pre-orders on September 9th. But ahead of the phone’s release date in the United States, Apple, the largest phone maker, was slapped with a lawsuit.
As reported by ZDNET, a law firm in New York has filed a suit against the Cupertino-based tech giant, accusing it of preventing some customers from pre-ordering the new phone models.
The class action suit accuses the Tim Cook-led company of misleading its customers under the iPhone upgrade program, and it is seeking compensation and an order forcing the tech giant to make the iPhone 7 available to members of the upgrade program.
As a refresher, Apple launched the iPhone upgrade program last year. It is offering customers the ability to trade in an existing iPhone after six months as long as 12 of the 24-month payments had been made under the two-year monthly payment agreement. In addition, the upgrade program is available only via Apple’s official stores, and not online (through Apple.com).
According to the suit filed on Monday in the US District Court in California, Apple limited the units available for the upgrade program, thus blocking many customers from upgrading to the new phone.
The complaint was filed on behalf of Brooklyn, New York resident, Emil Frank, who alleges he was unable to use the upgrade program to upgrade from the iPhone 6S, a model launched last year, to the new iPhone 7. The suit requests that the company offers reimbursements for any payments made on the iPhone 2015 model during the wait for the new iPhone, and that Apple stop limiting the availability of supplies to members of the upgrade program.